Russell Bourne is a Customer Success Leader, Coach, Author, and Consultant. Thanks to good timing and luck, Russell started his Customer Success career at EVault, one of the first cloud-connected SaaS offerings in the data protection industry. Most recently serving as Director of Customer Success at Carbonite, Russell's leadership style and approach to process-building have consistently delivered overachievement on goals for sales and revenue, as well as much friendship and laughter.
Russell currently serves on the Gain Grow Retain 2021 Board as co-lead for Content Creation. He hopes to use his platform at CS Insider to burst open the Customer Success thought leadership bubble and ensure every business leader depends on their Success organization to help their company live and thrive.