I'm the Customer Success Lead at Hardenize, a security start-up based in London. Depending on how you look at it, I've worked in Customer Success on and off since 2004, starting in Financial Services, then Talent Acquisition before moving to SaaS.
I love fixing problems through a great solution which is why I've been drawn to Customer Success. I'm also ethics-driven and work with customers and partners in a way that is transparent and pragmatic.
What I'm working on: Helping CS Pros with their career development and those hiring CS Pros to find and keep the best talent. Best practice for Revenue and Retention financial models.